10k+ dream deliveries: The Sleep Company is redefining express deliveries with Fynd TMS!

"We knew shifting to our own fleet was a big move, and we needed a TMS that could support that. Fynd stepped up. Their platform was key to making it happen. We've seen a drastic reduction in logistics costs, and their agility really stood out. Their top-notch engineering team tackled every use case, and the support was always prompt. They don't just say 'no'; they find a way. That's why we see them as a crucial partner for our sustainable growth."

Vikas Rao,

Product Manager - Purchase Experience and SCM,

The Sleep Company

Alright, buckle up because we're about to dive into a story that's as comfy as a brand-new mattress and as fast-paced as a delivery truck on a mission! We're talking about Fynd and The Sleep Company, a partnership shaking up the bulky items delivery game.

The wake-up call for The Sleep Company!!!

This is the story of Sleep Company—a brand synonymous with the most luxurious comfort-tech mattresses, sofas, and all things cozy, a pioneer in next-gen mattresses and ergonomic furniture. But when it came to speedy deliveries of these big, bulky items, The Sleep Company had sleepless nights!

For years, The Sleep Company relied on third-party (3P) logistics partners to deliver its online and offline orders to customers. The average delivery time within Mumbai—where their factory is located—was a frustrating 4-5 days. Real-time visibility was missing, support lines were buzzing, and customers calling for updates were met with uncertainty. The brand completely depended on the 3P courier partners for updates, leading to multiple calls and delays.

Due to the lack of control over fleet management, the damage rate was also troublesome. Bulky furniture and mattresses didn’t always arrive in perfect condition, leading to dissatisfied customers and increasing escalations. The inefficiencies, rising costs, and lack of control were keeping the brand from providing the seamless experience they envisioned.

“Speedy deliveries for our heavy, bulky category was a major issue. Even local Mumbai orders took 4-5 days, and we had no control over damages. We couldn't give customers accurate updates, leading us to build our own delivery system.”

Vikas Rao,

Product Manager, Purchase Experience and SCM,

The Sleep Company

The Problem: Bulky, bumpy, and broken promises

• Slow deliveries
• High costs to 3P logistic partners
• Lack of control on fleet & deliveries
• Higher damaged delivery rates
• Lack of real-time visibility
• Dissatisfied customers

Are you a furniture brand resonating with these logistics struggles?

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The Solution: Taking the driver’s seat with Fynd TMS

By November 2024, The Sleep Company made the bold move to launch ts own delivery fleet, starting with a pilot run in Mumbai. But a fleet alone wasn’t enough—they needed a system that could handle route optimization, fleet management, and real-time tracking without adding operational complexity.

Enter Fynd TMS, a powerful, flexible transportation management solution that integrated seamlessly with their business.

Why Fynd?

Because it had everything The Sleep Company was looking for!

The Sleep Company extensively evaluated multiple solutions but found Fynd TMS to be the perfect fit. Here’s why:

• Lightning-fast implementation: Closed the deal in one day, and the system was up and running in weeks, not months. 

• Cost-effective: Unlike heavy enterprise solutions, Fynd TMS delivered all the must-have features without burning a hole in their pocket.

• Unparalleled support: The Sleep Company faced the usual teething problems, but Fynd’s team was hands-on, solving issues in record time.

“Of course, it wasn't all sunshine and roses. There were onboarding challenges, especially with integrating various systems and mapping complex product categories. But Fynd's team was on it, providing constant support and quick solutions.”

Vikas Rao,

Product Manager, Purchase Experience and SCM,

The Sleep Company

Fynd TMS features that closed the deal

• Routing engine: By dynamically optimizing routes and factoring in real-time traffic, it significantly reduced delivery times and boosted operational efficiency, leading to substantial logistics cost reductions.

• Scheduled deliveries: Fynd's built-in scheduling and slotting eliminated customer uncertainty and frustration. It allowed for choosing precise delivery time slots, giving customers control and eliminated the need for costly, custom solutions for The Sleep Company.

• User-friendly interface: To ensure a smooth transition to self-delivery, The Sleep Company needed a system anyone could use, especially drivers who might not be highly tech-savvy. Fynd's intuitive interface made it easy for their entire team, including drivers, to manage deliveries regardless of technical expertise, streamlining operations from day one.

What’s stopping you from taking the driver’s seat for speedy deliveries?

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"Fynd’s engineering team is pretty agile. They can do almost anything and everything we ask for. And they don't give you that standard 'this is not possible' response you get from other tech partners. They just find a way actually delivered on all our use cases. That's made a real difference."

Vikas Rao,

Product Manager, Purchase Experience and SCM,

The Sleep Company

The transformation: From chaos to comfort

Fast forward three months, and the transformation has been nothing short of phenomenal.

• Delivery time slashed: From 4-5 days to a guaranteed 48 hours, with over 95% deliveries hitting that mark

• Logistics costs plummeted: Massive reduction in costs

• Damage control achieved: Damages via 3P drastically went down, which is now near zero

• Customer satisfaction soared: A significant drop in customer escalations

• Fleet utilization: >75% fleet capacity utilization

The Sleep Company now has full control over their logistics, leading to a smoother, faster, and more efficient supply chain. Customers receive their products quicker, in pristine condition, and with real-time tracking updates.

So, there you have it—a high-energy, exciting tale of how Fynd helped The Sleep Company transform their delivery game. Now, go out there and conquer your own challenges, with a little help from the right partners!