Planogram compliance rate · grocery estate · velocity-weighted · all 6 dimensions
≥ 95%
Direct measure of shelf health
Time to ticket · scan → PulsePoint ticket created
< 10 min
Signal that the intelligence layer is responsive
Time to first action · ticket created → staff acknowledgement (Critical & High)
< 30 min
Signal that the action layer is reaching the right person
Time to verified closure · ticket created → next scan confirming compliance
< 24 hr
Signal that the loop is actually closing, not just marked closed
Share of tickets auto-created vs manually raised
≥ 90%
Signal that the system, not the human, is driving the loop
Re-open rate after staff marked closed
< 5%
Signal that evidence is not being gamed
Manual shelf-audit effort · per store per week
−70%
Direct operational saving for Cluster Managers
Out-of-stock rate · top-velocity SKUs
−40%
Business impact on revenue
Promotional price & end-cap errors caught inside the hour
≥ 95%
Customer experience and trust