Efficient order management is critical for businesses striving to improve operations and deliver exceptional customer experiences. According to Forbes, 76% of customers expect real-time order tracking, making effective Order Management Software (OMS) essential. The right OMS automates workflows, optimizes inventory, and streamlines order fulfillment, helping businesses reduce errors and increase efficiency. Companies using OMS report up to a 30% reduction in order processing time and significant improvement in operational agility.

‍

With the global OMS market expected to grow from $3.2 billion in 2022 to $6.4 billion by 2030, selecting the right solution is vital. Each business has unique needs—eCommerce platforms prioritize omnichannel support, while B2B enterprises value advanced integrations and scalability. A carefully chosen OMS can drive sales growth, reduce costs, and enhance customer loyalty.

‍

We’ve analyzed the top OMS options for 2024 using data from real user reviews, case studies, and technical evaluations. This guide highlights the ten best OMS solutions based on their automation capabilities, integration options, and scalability. Whether you're managing a small business or scaling a global enterprise, these tools can help you stay competitive and efficiently meet customer demands in today’s dynamic marketplace.

‍

What is Order Management Software?

Order Management Software (OMS) is a specialized tool designed to streamline and automate the order fulfillment process. It handles every step, from order entry and conversion to invoicing and delivery, while offering real-time insights into inventory levels, shipping preferences, and pricing updates. By consolidating these processes into one platform, OMS reduces the order-to-cash cycle, improves accuracy, and enhances operational efficiency.

‍

Additionally, OMS often integrates with Billing, Customer Relationship Management (CRM), and Subscription Management software, creating a unified system for businesses. These integrations ensure accurate record-keeping, seamless order tracking, and valuable data analysis. With OMS, businesses can improve customer satisfaction, optimize workflows, and stay competitive in a demanding market.

‍

{{demo_oms="/styles/components"}}

‍

The List of Best Order Management Software 

Choosing the right order management software (OMS) is vital for businesses aiming to streamline operations, enhance customer satisfaction, and optimize efficiency. With the increasing complexity of managing orders across various channels, businesses need an OMS that offers robust features such as inventory management, order automation, real-time tracking, and seamless integrations with other systems.

‍

In this list, we’ve curated the top order management software solutions for 2025. These tools are designed to cater to a wide range of business needs, from eCommerce stores to B2B operations, helping businesses scale and improve their order fulfillment processes.

‍

1. Fynd OMS

Fynd OMS is an advanced order management system designed for omnichannel retailing. It helps businesses automate order processing, manage inventory across different sales channels, and enhance customer experiences. With real-time order tracking and seamless integration with ERP systems, Fynd OMS offers an efficient solution for businesses looking to streamline operations and improve order fulfillment.

‍

2. ShippingEasy

ShippingEasy is a comprehensive shipping and order management software suitable for eCommerce stores. It integrates with major platforms like Shopify and WooCommerce, automating order processing, inventory management, and shipping tasks. Its intuitive dashboard allows businesses to easily manage customer orders, track shipments, and generate shipping labels, saving time and reducing errors during order fulfillment.

‍

3. Shippo

Shippo is a popular shipping and order management platform that helps businesses streamline their fulfillment processes. It integrates with multiple eCommerce platforms, and offers discounted shipping rates, real-time tracking, and automated label creation. Shippo also allows for multi-carrier support, which ensures flexibility in choosing the best shipping options for businesses while improving efficiency and customer satisfaction.

‍

4. QuickBooks Enterprise

QuickBooks Enterprise is a robust order management and accounting software solution designed for growing businesses. It helps companies track orders, manage inventory, and automate accounting tasks, all from one platform. With advanced reporting and integration with other tools like CRM systems, QuickBooks Enterprise offers a comprehensive approach to managing both the financial and operational aspects of a business.

‍

5. Finale Inventory

Finale Inventory offers powerful cloud-based inventory and order management features. It is designed for small to mid-sized businesses and provides tools to track stock levels, manage multi-channel sales, and automate order processing. With real-time updates and seamless integrations with eCommerce platforms like Amazon and eBay, Finale Inventory helps businesses reduce stockouts and improve order fulfillment efficiency.

‍

6. Katana

Katana is a manufacturing-focused order management system that is ideal for businesses managing production and inventory. It provides real-time visibility into stock levels and order statuses, enabling businesses to streamline production processes. Katana’s easy-to-use interface allows for seamless integration with eCommerce platforms, making it a great solution for manufacturers looking to scale and improve operational efficiency.

‍

7. Brightpearl

Brightpearl is a cloud-based retail management platform that integrates order management, accounting, and inventory control. It enables businesses to manage orders from multiple channels, automate fulfillment, and synchronize stock across locations. Brightpearl also offers real-time insights into business performance, helping retailers make informed decisions. Its customizable features make it an excellent choice for retail businesses of all sizes.

‍

8. Zoho Inventory

Zoho Inventory is a comprehensive order management and inventory control software designed for small to medium-sized businesses. It helps automate order processing, track inventory in real-time, and integrate with popular eCommerce platforms. With features like multi-channel selling, sales tracking, and customizable workflows, Zoho Inventory ensures efficient operations and improves the accuracy of order fulfillment.

‍

9. Skubana

Skubana is a robust order management system that offers inventory, order, and fulfillment automation for eCommerce businesses. It helps businesses manage orders across various sales channels and optimize supply chain processes. With features like real-time inventory tracking, automated order routing, and advanced reporting, Skubana ensures operational efficiency and helps businesses scale their operations seamlessly.

‍

10. Orderhive

Orderhive is an intuitive order management software that simplifies order fulfillment across multiple sales channels. It automates tasks such as stock tracking, order processing, and shipping, saving time and reducing errors. With integration capabilities with popular eCommerce platforms and third-party tools, Orderhive ensures smooth order management, better customer experiences, and greater operational efficiency for growing businesses.

‍

11. QuickBooks Commerce

QuickBooks Commerce is an inventory and order management system that enables businesses to manage and automate sales, orders, and stock levels. It integrates with various eCommerce platforms, providing businesses with seamless order processing and inventory tracking. Its real-time analytics and reporting features help businesses optimize operations, streamline workflows, and improve overall efficiency.

‍

12. Cin7

Cin7 is a versatile inventory and order management system tailored for both retail and wholesale businesses. It offers advanced features like point of sale (POS) integration, inventory tracking, and order management across various channels. Cin7 helps businesses streamline workflows by automating stock replenishment, improving order accuracy, and offering real-time updates, ensuring seamless customer experiences and efficient operations.

‍

13. ShipStation

ShipStation is a powerful order and shipping management platform that helps eCommerce businesses streamline fulfillment. It integrates with numerous shopping carts and marketplaces, automating order import, shipping label creation, and tracking. ShipStation also offers multi-carrier support, discount rates, and custom branding options, enabling businesses to reduce shipping costs and improve delivery speed while enhancing customer satisfaction.

‍

14. Odoo

Odoo is an open-source ERP platform with a comprehensive order management module. It allows businesses to automate their sales processes, manage orders, track inventory, and generate invoices. With integration capabilities for eCommerce, manufacturing, and accounting, Odoo offers a unified solution that helps businesses reduce operational complexities and improve efficiency across various functions.

‍

15. Salesforce Order Management

Salesforce Order Management is an advanced solution for automating and managing orders in Salesforce’s ecosystem. It integrates with other Salesforce services, allowing businesses to manage customer orders, inventory, and fulfillment. With features like omnichannel support and real-time order tracking, Salesforce Order Management enhances operational efficiency, improves customer experience, and enables seamless growth for businesses.

‍

Understanding Order Management Process (OMP)

Efficient order management is essential for businesses to provide seamless customer experiences and maintain smooth operations. Whether you're running an e-commerce store or managing multiple sales channels, understanding the order management process is crucial. An optimized OMS streamlines workflows minimizes errors, and ensures timely deliveries, all of which contribute to greater customer satisfaction and loyalty.

‍

The order management process involves several key steps, from order placement to shipment tracking. It ensures businesses manage data effectively, maintain accurate inventory levels, and keep customers informed throughout the order journey. By using the right OMS, businesses can enhance operational efficiency and reduce manual tasks.

‍

1. Order Placement

The order management process begins when a customer places an order through a sales channel, such as a website, mobile app, or in-store system. The customer selects the products they want, enters their details, and submits the order. This action triggers the order management system to start the process, ensuring that all subsequent steps are executed in real time for efficient fulfillment and accurate processing.

‍

2. Data Entry

After the customer places an order, essential data such as the customer’s name, address, and product details are added to the OMS. This data is used to verify the details of the order, calculate pricing, and ensure that inventory is sufficient. Ensuring accurate data entry is crucial to prevent errors, delays, and customer dissatisfaction throughout the entire order fulfillment process, from packing to delivery.

‍

3. Order Processing

Once the data is entered into the OMS, the system verifies the details, checks inventory levels, and calculates the total cost. This step ensures that there are no issues with product availability and pricing before proceeding to the next phase. The system checks if stock is available and updates inventory accordingly while also ensuring that the correct payment amount is processed for the order.

‍

4. Fulfillment

In this phase, the OMS manages the fulfillment process, where products are picked from inventory, packed securely, and labeled for shipment. The OMS generates necessary shipping labels, ensuring they are correctly applied to the right orders. The fulfillment process also involves organizing the products into shipment batches based on logistics, shipping methods, and destinations, ensuring orders are ready for timely dispatch.

‍

5. Shipping

Once the order is packed and labeled, it is ready to be shipped. The OMS facilitates the shipping process by generating tracking numbers and sending this information to the customer. Tracking updates are provided throughout the shipping process to give customers visibility of their order’s journey. The OMS ensures the correct carrier is chosen based on factors like cost, speed, and location, facilitating timely deliveries.

‍

6. Order Tracking

The OMS tracks the progress of the order from shipment to delivery. As the order moves through various stages, customers receive updates on its status, ensuring they are informed about its location and expected delivery time. Inventory levels are updated automatically in the system as products are shipped out, preventing overselling and ensuring that stock levels reflect real-time sales activity across all sales channels.

‍

7. Order Completion

Once the order is delivered to the customer, the OMS marks the order as complete. The customer is notified of successful delivery, and the system updates the internal order status to reflect its fulfillment. This final step triggers a review of inventory, financial records, and order history. The completed order is archived, and customer satisfaction metrics may be analyzed to ensure continuous improvement of the order management process.

‍

Key Factors to Consider When Choosing the Right Order Management Solution for Your Business

Selecting the right Order Management System (OMS) is crucial for businesses looking to streamline their operations and improve customer satisfaction. The ideal OMS will enhance the efficiency of order processing, inventory management, and fulfillment while integrating seamlessly with other business systems. It should align with your unique business needs, offering customization, scalability, and advanced features that adapt as your company grows.

‍

In this guide, we’ll explore the key factors to consider when choosing an OMS, including automation, reporting capabilities, customer support, and integration options. By focusing on these aspects, you can ensure that the OMS you select optimizes your operations and supports your business growth in the long term.

‍

1. Customization and Flexibility

A good OMS should provide customization options that are tailored to your business needs. This includes the ability to filter, organize, and retrieve orders based on personalized criteria, simplifying the order management process. By adapting the software to your unique workflow, you enhance productivity and allow your team to access data quickly. This reduces unnecessary tasks and minimizes errors, ensuring smooth operations and faster processing.

‍

2. Scalability

As your business grows, the OMS should scale accordingly. It should be able to handle increasing order volumes, support multiple sales channels, and accommodate new features. A scalable solution ensures that you don't outgrow the system as your business expands, eliminating the need for frequent system changes. This long-term adaptability helps maintain operational continuity and efficiency, saving time and money while supporting your growing business needs.

‍

3. Reporting and Analytics

Advanced reporting and analytics in an OMS provide crucial insights into inventory levels, sales trends, and customer behavior. These detailed reports help businesses make data-driven decisions, optimize sales strategies, and improve inventory management. With real-time data, businesses can anticipate customer needs, prevent stockouts, and forecast demand accurately, which enhances business efficiency, boosts profitability, and ensures better alignment with market trends and customer preferences.

‍

4. Customer Support

Good customer support is essential for efficient OMS use. A responsive support team ensures minimal downtime by offering timely assistance with technical issues. Look for a solution that includes 24/7 support, training resources, and a dedicated help desk. With strong support, you can fully leverage the OMS, resolve challenges quickly, and maintain system performance, ensuring that operations run smoothly and any disruptions are addressed immediately.

‍

5. Integration Capabilities

A good OMS should seamlessly integrate with other systems like CRM, accounting platforms, and sales channels. These integrations reduce the need for manual data entry and prevent errors by ensuring consistent data flow between departments. A well-integrated system streamlines workflows enhances collaboration, and improves operational efficiency. This also helps in better decision-making, reducing mistakes, and providing accurate insights that boost productivity and optimize business processes.

‍

6. Automation

An OMS should automate repetitive tasks like order processing, tracking, and fulfillment. Automation reduces the risk of human error, speeds up processing times, and improves operational efficiency. By eliminating manual work, businesses can cut down on delays and accelerate fulfillment, offering faster deliveries to customers. Automation also frees employees to focus on strategic or customer-facing tasks, improving resource allocation and driving customer satisfaction, ultimately contributing to increased sales growth.

‍

Order Management Software Challenges

Order management software plays a pivotal role in modern e-commerce, helping businesses streamline their order processing from start to finish. As companies expand across multiple sales channels and markets, managing orders efficiently becomes increasingly complex. An effective order management system (OMS) ensures smooth operations by automating critical tasks like inventory tracking, order fulfillment, and shipping coordination. These systems not only enhance accuracy but also improve customer satisfaction by minimizing delays and errors.

‍

However, implementing and managing an OMS is not without its challenges. From data inconsistencies to integration issues, businesses often face obstacles that can disrupt workflows and impact profitability. Understanding these challenges is crucial to optimizing the potential of order management software.

‍

1. Data Gaps and Inconsistencies

As businesses expand, managing multiple channels and touchpoints can lead to data gaps caused by human error or inconsistent logic. These issues can disrupt order processing, causing cancellations and poor customer experiences. Even advanced OMS solutions can falter without accurate data. Utilizing analytics to detect and resolve these gaps can enhance efficiency, improve order fulfillment, and boost customer satisfaction.

‍

2. Syncing Inefficiencies

Improper bi-directional syncing creates communication gaps for users accessing the OMS from multiple locations. Inaccurate or delayed updates in inventory, pricing, and discounts can result in shipping errors and increased costs. A strong syncing system ensures real-time, error-free data exchange across all channels, preventing costly mistakes and improving overall operational efficiency in multi-location businesses.

‍

3. Insufficient or Redundant Features

An OMS lacking essential features forces businesses to integrate external tools, which can complicate processes. At the same time, redundant features add unnecessary complexity and costs without benefiting operations. An effective OMS should include all required functionalities while avoiding unnecessary features, streamlining order management processes, and ensuring smooth workflows for businesses of all sizes.

‍

4. Difficulties with Bulk and Multi-Package Orders

Bulk and multi-package orders are vital for business growth, but they can be challenging to manage manually. Without features to handle such complexities, businesses face increased risks of errors and difficulties with refunds or replacements. A robust OMS should support bulk orders, automate processes, and simplify multi-package shipments to improve efficiency and accuracy in order fulfillment.

‍

5. Limited Customizability

While OMS platforms ensure standardization, they often lack the flexibility businesses need to adapt to specific models or customer expectations. This limitation can hinder businesses from optimizing operations or delivering personalized services. Customizability in an OMS allows businesses to align the system with their unique needs, improving efficiency, service quality, and customer satisfaction.

‍

6. Incomplete Integration with External Tools

An omnichannel presence demands seamless integration between an OMS and external tools. Poor integration can create data silos, disrupt workflows, and degrade the customer experience. Businesses expanding across channels require an OMS capable of fully integrating with third-party tools, ensuring smooth operations and consistency across platforms to meet customer demands effectively.

‍

7. Poor Service and Support

Technical support is essential for OMS success, particularly in enterprise-level deployments integrated with CRM or ERP systems. When service providers fail to offer timely support, businesses face delays and operational issues. Reliable support ensures smooth implementation, fast troubleshooting, and scalability, reducing downtime and maintaining business continuity, even during complex integrations or system upgrades.

‍

Conclusion

Choosing the right Order Management Software (OMS) is like finding the perfect sidekick for your business. It helps you handle orders, inventory, and fulfillment effortlessly, keeping everything in check. With so many options out there, you need an OMS that suits your needs—whether it's automating tasks, scaling with your growth, or syncing with other tools. A good OMS eliminates chaos, saves time, and makes order management feel like a breeze. Beyond speed, an OMS also makes your customers happy. It reduces errors, speeds up processes, and keeps everyone updated, ensuring a smooth, efficient experience for both your business and customers.