Features

API-based order integration

Connect your order management system, enterprise resource planning software or ecommerce storefront to Fynd TMS through open APIs. Create shipments individually or in batches, with configurable validation to process valid orders independently or reject an entire batch when errors occur.

Bulk shipment creation

Create hundreds of shipments at once using CSV or Excel uploads. Fynd TMS validates shipment information and generates an error file for incorrect records. Logistics teams can correct rejected entries and upload them again.

Custom shipment upload templates

Map shipment upload fields to the column names your business already uses. Fynd TMS supports configurable templates and default values for recurring shipment information, reducing repetitive data entry during bulk order processing.

Manual shipment creation

Create individual shipments directly from the Fynd TMS dashboard. Enter pickup, delivery and return addresses, package details, product information and invoice data through a guided shipment booking form.

Product catalogue management

Maintain a product catalogue containing stock keeping units (SKUs), Harmonised System of Nomenclature (HSN) codes, product dimensions, weights and images. Select existing products while creating shipments or add new product records during order entry.

Duplicate shipment prevention

Prevent duplicate bookings using order reference numbers and e-way bill identifiers. Fynd TMS checks existing records before accepting shipments and blocks repeated order references or e-way bills within the same account.

Multi-package shipment management

Manage orders containing multiple boxes or packages. Fynd TMS creates separate package records and tracking numbers for individual boxes within an order.

Shipment tagging and classification

Classify shipments using custom tags such as express delivery, fragile goods or priority orders. Apply shipment tags to filtering, trip planning, dispatch rules and vehicle matching.

Store, warehouse and dark store deliveries

Manage customer deliveries originating from warehouses, fulfilment hubs, retail stores and dark stores. Fynd TMS supports shipment fulfilment through in-house riders, partner fleets and courier services.

Reverse pickup management

Schedule customer pickups for returns and reverse logistics. Each reverse pickup receives a separate tracking number linked to the original order, allowing logistics teams to track the return journey.

Exchange pickup and delivery

Coordinate collection of an existing product and delivery of its replacement during the same customer visit. Fynd TMS links both activities within one trip and maintains the required pickup and delivery sequence.

Installation and service visit scheduling

Schedule installation or service appointments independently or alongside product deliveries. Assign separate tasks, checklists and completion proof to each service visit.

Vendor pickup management

Plan stock collections from vendors for transportation to fulfilment hubs or retail stores. Fynd TMS supports vendor-to-hub and direct vendor-to-store movement.

Multi-stop pickup and delivery trips

Combine multiple pickups and deliveries within one transportation trip. Fynd TMS supports journeys containing several pickup and drop locations.

AI-powered address standardisation

Clean unstructured customer addresses and organise address information into defined fields. Fynd TMS uses AI-assisted address processing and geocoding to identify map locations and provide location confidence scores.

Map-based address correction

Correct inaccurate delivery locations by searching for an address or manually repositioning its map pin. When an address changes after trip creation, Fynd TMS automatically updates the affected stop sequence.

Pincode-based delivery serviceability

Define delivery, pickup and return coverage for individual fulfilment hubs using pincodes. Add serviceable pincodes individually or through bulk uploads. Fynd TMS checks shipment serviceability during booking.

Polygon-based delivery zone management

Create delivery zones by drawing boundaries on a map or generating service areas based on travel time and distance. Configure excluded locations within service zones to define areas where delivery is unavailable.

Zone-based delivery fees and promise times

Configure delivery charges, minimum and maximum cart values and promised delivery times for individual service zones. Fynd TMS supports separate zone configurations for quick commerce and scheduled deliveries.

Store serviceability API for checkout

Identify stores that can serve a customer's delivery location through the Fynd TMS serviceability API. Receive eligible stores in proximity order, along with applicable delivery fees and promised delivery times.

Overlapping delivery zone management

Identify locations covered by multiple stores or fulfilment hubs. Fynd TMS helps operations teams review overlapping service zones and determine which store should serve the shared location.

Automatic fulfilment hub selection

Automatically select a fulfilment hub when an order does not specify one. Fynd TMS identifies serviceable hubs and selects the location with the fastest turnaround.

Configurable delivery slot scheduling

Create delivery slot templates for individual hubs using start times, end times, operating days and booking cutoffs. Configure how far in advance customers can schedule deliveries.

Capacity-based delivery slot allocation

Control delivery slot availability using order count, shipment weight, package volume, installation time or order value. Set capacity limits manually or calculate available capacity based on assigned vehicles.

Delivery slot booking APIs

Display available delivery slots during ecommerce checkout through Fynd TMS APIs. Connected systems can reserve, cancel or reschedule delivery slot bookings.

Delivery slot calendar

Monitor scheduled deliveries through a weekly slot calendar. View capacity utilisation, move orders between delivery windows and create delivery trips directly from scheduled slots.

Shipment group capacity management

Group shipments according to configurable business rules and allocate a defined portion of delivery slot capacity to each group.

AI-powered route optimisation

Generate optimised delivery routes based on shipment locations and operational requirements. Fynd TMS provides two route optimisation engines, including a truck-aware option, to organise stops into planned delivery trips.

Constraint-based route planning

Plan delivery routes around vehicle capacity, customer delivery time windows, unloading duration, live traffic conditions and maximum trip distance or duration. Fynd TMS considers configured operational restrictions when generating routes.

Interactive route planning and preview

Review proposed delivery routes on a map before dispatch. Rearrange stops, transfer shipments between trips, remove orders and confirm final delivery plans through the route planning interface.

Automated delivery trip creation

Create delivery trips automatically using hub-specific business rules. Configure trip creation based on pincodes, delivery types, shipment tags, delivery slots, order values and cash-on-delivery requirements. Trips can be generated as orders arrive or at scheduled intervals.

Vehicle utilisation optimisation

Configure minimum vehicle fill levels before dispatch while ensuring older orders are released on time. Fynd TMS also considers vehicle costs when selecting the fleet mix for delivery planning.

Vehicle capacity and shipment matching

Match shipments with suitable vehicle types based on product dimensions, shipment weight and order requirements. Fynd TMS prevents incompatible assignments, such as allocating oversized products to vehicles that cannot carry them.

Multi-compartment vehicle planning

Manage vehicles with multiple cargo compartments. Configure separate limits for package count, weight, volume and shipment value within each compartment.

Dynamic order allocation to active trips

Add new orders to delivery trips already in progress when existing routes pass near the new delivery location. Fynd TMS updates the remaining route using the rider's current position.

Real-time trip modification

Modify active delivery trips by adding, removing or transferring shipments between routes. Fynd TMS re-optimises the remaining stops after changes to the trip.

Delivery stop sequence management

Control the order in which riders complete pickups and deliveries. Logistics teams can manually rearrange stops or require riders to follow the planned delivery sequence.

Unallocated shipment exception reporting

Identify orders that cannot be included in planned delivery trips. Fynd TMS provides reasons such as unavailable vehicles, insufficient capacity, distance restrictions or incompatible delivery time windows.

Flexible trip start and end locations

Configure delivery trips to begin or end at a fulfilment hub, the rider's current location or another selected point. Fynd TMS also supports round-trip transportation planning.

Automated delivery dispatch

Dispatch delivery trips automatically as orders arrive or manage assignments manually through the operations dashboard. Fynd TMS supports configurable dispatch workflows for different businesses.

Nearest-rider assignment

Automatically assign delivery trips to the nearest available rider. Fynd TMS checks rider availability and location before assignment and retries allocation when no suitable rider is immediately available.

Manual rider and vehicle assignment

Assign, replace or remove riders and vehicles before a delivery trip begins. Dispatch teams can adjust assignments according to operational requirements.

Fleet allocation and 3PL fallback

Prioritise deliveries through an in-house fleet before allocating remaining work to partner fleets and courier services. Fynd TMS follows configured allocation priorities across transportation providers.

Partner fleet trip allocation

Offer delivery trips to external fleet partners through email notifications in a configured priority sequence. Partners can accept or decline offers, while unanswered offers move to the next eligible partner after the response window expires.

Vehicle fleet registry

Maintain a central record of vehicles assigned to different fulfilment hubs. Manage vehicles belonging to the business or external partners and mark vehicles unavailable when breakdowns prevent dispatch.

Delivery rider onboarding

Invite delivery riders through email-based registration. Riders can create accounts and upload identity documents, while authorised operations teams can review and download submitted documents.

Multi-courier integration

Connect with multiple courier partners through a single integration. Fynd TMS enables shipment booking across its supported courier network without requiring separate integrations for individual partners.

Automated courier allocation

Select courier partners based on configured priorities, lowest shipping rates or fastest delivery times. Fynd TMS ranks eligible providers for each shipment and attempts booking with the next suitable courier when the preferred provider fails.

Automatic courier reallocation

Reassign shipments when a selected courier partner does not allocate a rider within the configured time. Fynd TMS moves the shipment to the next eligible provider.

Courier rate card management

Maintain courier pricing structures based on delivery lanes, weight slabs and travel distance. Configure additional charges for cash on delivery, insurance and taxes, along with minimum and maximum pricing limits.

Courier serviceability and turnaround management

Maintain courier coverage and expected delivery turnaround times by pincode, delivery zone, city or state. Fynd TMS uses partner serviceability information to identify eligible logistics providers.

Courier rate and serviceability comparison

Check available courier partners and estimated shipping charges before confirming shipment bookings. Compare delivery coverage and pricing for individual transportation lanes.

Unified courier shipment tracking

Track shipments handled by external courier partners through the same dashboard used for in-house deliveries. Courier status updates flow into Fynd TMS without requiring teams to retrieve tracking information separately.

Bulk courier shipment allocation

Assign multiple shipments to a selected national or local courier partner in one action. Fynd TMS supports batch allocation for courier dispatch operations.

Android delivery rider application

Manage assigned delivery trips through an Android rider app. View an ordered task list, inspect delivery locations on a map and open turn-by-turn navigation through Google Maps.

Multilingual rider app

Use the delivery application in English, Hindi, Marathi, Kannada, Gujarati, Bengali or Arabic. Fynd TMS supports seven languages for rider operations.

Rider login and authentication

New trip notifications

Receive audible alerts when new delivery trips are assigned. Riders can begin assigned trips through a swipe action in the mobile application.

Barcode-based package scanning

Scan shipment and package barcodes using a smartphone camera during pickup and delivery. Fynd TMS also supports manual barcode entry when scanning is unavailable.

Real-time rider location tracking

Share rider locations while delivery personnel are on duty. Location updates support the live fleet map and customer-facing shipment tracking.

Rider earnings dashboard

Review earnings for individual trips and payout cycles through the rider app. View calculated earnings and payment status for each applicable period.

Delivery trip history

Access previously completed delivery trips directly through the mobile application.

Rider support calling

Contact the assigned fulfilment hub through a one-tap calling function within the rider app.

Remote rider app updates

Manage rider application versions from the operations dashboard. Fynd TMS supports required and optional application updates.

Configurable electronic proof of delivery

Define proof requirements using customer OTPs, photographs, signatures, notes and digital forms. Fynd TMS allows each verification method to be mandatory, optional or disabled for pickups, deliveries and returns.

Order-specific proof of delivery rules

Override standard proof requirements for individual shipments during order creation. Apply different verification requirements without changing business-wide settings.

OTP-based delivery verification

Verify delivery completion using a one-time password sent to the customer through SMS. Fynd TMS supports OTP resending and externally generated OTPs.

Photo and signature proof of delivery

Capture multiple delivery photographs and electronic customer signatures through the rider app. Configure minimum photo requirements and review captured images with location and timestamp information.

Digital delivery forms and checklists

Create custom digital forms for product inspections, installations, returns and service activities. Fynd TMS supports text fields, choice-based responses, yes-or-no questions and photo uploads.

Barcode-based package verification

Require riders to scan individual packages before completing pickup or delivery tasks. Package scanning records package verification during the delivery workflow.

Geolocation-based delivery verification

Require riders to be at the customer location before completing, cancelling or rescheduling delivery tasks. Fynd TMS supports location-based verification for doorstep delivery activities.

OTP-based delivery cancellation

Require customer OTP verification before riders cancel a delivery attempt. Fynd TMS supports OTP-based confirmation for delivery cancellation.

Non-delivery reason management

Configure reason codes for failed, cancelled or rescheduled deliveries. Riders select the applicable reason during delivery exceptions to maintain consistent non-delivery reports (NDR).

Delivery rescheduling

Allow riders to reschedule unsuccessful deliveries while at the customer location. Fynd TMS supports selecting a new delivery date and slot.

Delivery attempt limit configuration

Set the maximum number of delivery attempts allowed for an order. Fynd TMS applies configured attempt limits before initiating the return workflow.

Automated return-to-origin management

Convert failed deliveries into return tasks automatically. Fynd TMS directs return shipments to the original store or another configured return address.

Partial delivery and partial returns

Allow customers to accept selected items from an order while rejecting others. Fynd TMS records refused items and creates the corresponding return movement.

Cash-on-delivery collection tracking

Record cash collected during delivery for individual orders or multiple orders completed at the same stop. Fynd TMS automatically excludes prepaid orders from cash collection requirements.

UPI QR code and payment link collection

Enable customers to pay during delivery through UPI QR codes or payment links delivered by SMS. Fynd TMS supports digital payment collection as part of the doorstep delivery workflow.

Real-time payment confirmation

Receive payment status updates directly from the connected payment gateway. Riders can verify successful payment before handing over shipments to customers.

Payment gateway integration

Connect supported payment gateways to collect delivery payments through the business's own merchant account. Fynd TMS supports Razorpay and JioOnePay.

Cash-on-delivery reconciliation

Reconcile expected cash collections against actual amounts received after each delivery trip. Record collection shortfalls, add explanatory notes and review logged reconciliation changes.

Live fleet tracking dashboard

Monitor active delivery riders on a central map. Fynd TMS displays rider locations alongside ongoing trips and refreshes location information automatically.

Planned versus actual route tracking

Compare planned delivery routes with the routes actually travelled by riders. Fynd TMS overlays planned and actual movements on a map.

Delivery exception and journey alerts

Identify route deviations, unplanned stops, missing rider location updates and delayed trips. Fynd TMS flags relevant journey events for operations teams.

Customer-facing live delivery tracking

Provide customers with a live tracking page showing shipment location and estimated arrival time. Customers can also contact the delivery rider or support team from the tracking interface.

Automated delivery SMS notifications

Send customers SMS updates containing shipment tracking links when orders are out for delivery or riders begin scheduled return pickups.

White-label delivery tracking

Customise the operations interface and customer tracking page with business branding, logos and support information. Fynd TMS supports branded tracking experiences on the business's own web address.

Real-time shipment status webhooks

Send shipment status updates to connected systems through webhooks. Fynd TMS can include rider information, location, estimated delivery time and proof of delivery details in status notifications.

Shipment and trip status history

Review the complete status history of shipments, delivery trips and individual tasks. Fynd TMS records status changes with timestamps and the responsible user.

Hub-to-hub route management

Configure transportation routes across multiple logistics hubs. Fynd TMS selects the applicable hub sequence for shipments based on their pickup and delivery locations.

Line-haul transportation planning

Plan hub-to-hub transportation trips using assigned vehicles and drivers. Fynd TMS organises hub stops into a defined route.

Shipment bagging and consolidation

Group multiple shipments into transport bags for movement between logistics hubs. Fynd TMS links shipments to their assigned bags so bag-level scanning can update the movement status of contained shipments.

Inbound hub scanning

Record arriving trucks, transport bags and shipments through inbound scanning workflows. Hub teams can identify missing items during shipment receipt.

Sorting lane identification

Scan shipment barcodes to identify the correct sorting lane within a logistics hub. Fynd TMS provides lane information for package sorting.

Outbound shipment scanning

Scan shipments during outbound processing, consolidate packages into bags and record loading onto the next transportation vehicle.

Delivery trip sorting

Identify the assigned delivery trip for each package through barcode scanning. Hub teams can verify shipment allocation before loading packages onto delivery vehicles.

Handheld device support

Access hub operations screens through handheld devices. Fynd TMS supports camera-based barcode scanning during inbound processing, sorting and outbound shipment movement.

First-mile, mid-mile and last-mile tracking

Connect pickup operations, hub-to-hub transportation and final customer delivery within one shipment journey. Fynd TMS maintains a single tracking number across the connected logistics stages.

Configurable rider payment rules

Calculate rider earnings based on completed deliveries, kilometres travelled or tiered payment slabs. Configure minimum and maximum payout limits.

Rider payout templates

Combine payment rules into reusable templates for the organisation or individual hubs. Fynd TMS allows operations teams to assign payout templates to multiple riders in bulk.

Rider payout cycle management

Configure daily, weekly, fortnightly or monthly rider settlement cycles. Fynd TMS groups rider earnings according to the selected payment schedule.

Automated rider earnings calculation

Calculate rider earnings automatically as delivery trips are completed. Fynd TMS maintains trip-level earnings breakdowns.

Rider payout adjustments

Apply bonuses or deductions to rider earnings and record the reason for each adjustment.

Rider payout settlement and export

Mark rider payout cycles as settled through bank transfer or cash. Fynd TMS allows completed cycles to be locked and settlement data to be exported as CSV files.

Logistics operations dashboard

Monitor idle shipments, unassigned delivery trips, returns and average trip duration through a central dashboard. Fynd TMS supports daily, weekly and monthly operational views.

In-transit shipment monitoring

Track shipments and delivery trips currently in transit. Fynd TMS groups transportation activity by shipment status and time spent in transit.

Driver trip performance reporting

Review the number of delivery trips completed by individual drivers during the week.

Logistics exception reports

Access reports for idle shipments, returns in progress and delivery trips that have not started. Fynd TMS allows operations teams to export exception lists to Excel.

Daily shipment and delivery metrics

View daily order volumes, shipments in transit and completed deliveries through summary counters on the shipment management screen.

Shipment and trip report exports

Export shipment, order and service job records to Excel. Fynd TMS also supports CSV and PDF exports for delivery trip information.

Automated e-way bill generation

Generate e-way bills for shipments through Fynd TMS. Update vehicle details when transportation assignments change and cancel associated e-way bills when shipment bookings are cancelled.

Shipping label generation

Generate shipping labels when shipments are created. Fynd TMS supports A4, A6 and thermal label formats.

GST-ready shipment information

Maintain shipment records containing HSN codes, tax breakdowns, invoice details and seller Goods and Services Tax Identification Numbers (GSTIN).

Delivery trip sheets

Generate printable or exportable delivery trip sheets containing the planned sequence of stops and space for signatures.

Role-based access control

Manage user access according to assigned roles and permissions. Fynd TMS includes predefined roles for administrators, hub managers, dock operators, vendors and riders, with controls over screen visibility and permitted actions.

Hub-level and business-level access

Restrict users to the businesses and fulfilment hubs assigned to their accounts. Fynd TMS maintains access separation between operational locations and business entities.

Controlled user invitations

Configure which user roles can invite additional users. Fynd TMS restricts invitation permissions according to role hierarchy and the hubs already accessible to the inviting user.

Manual shipment status override controls

Require authorised permissions and recorded reasons when users manually change shipment or trip statuses. Fynd TMS stores the responsible user, timestamp and reason for each permitted override.

Logistics audit logs

Maintain searchable records of system configuration changes. Fynd TMS logs settings modifications for administrative review.

Fynd Console single sign-on

Allow teams already using the Fynd platform to access Fynd TMS through Fynd Console authentication.

User session management

Allow administrators to terminate individual user sessions or sign users out of all active sessions.

Open transport management APIs

Integrate Fynd TMS with existing business systems through APIs for order creation, cancellations, shipment tracking, delivery slots and serviceability checks.

Configurable logistics webhooks

Send transportation status updates to external applications through configurable webhooks. Fynd TMS supports authentication methods required by receiving systems.

Fynd store synchronisation

Synchronise store information between the Fynd platform and Fynd TMS. Store records created or updated within the Fynd platform automatically become available in the transport management system.

Multi-brand logistics management

Manage multiple brands or clients under one organisation while maintaining separate business accounts. Fynd TMS supports individual settings, webhooks and proof of delivery rules for each business.

Multi-hub transport management

Manage transportation operations across multiple fulfilment hubs through one interface. Users can switch between assigned hubs or view operations across several locations together.

Multi-time-zone and currency support

Configure individual time zones for different logistics hubs and currencies for separate business accounts.

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