DISTRIBUTED ORDER MANAGEMENT SYSTEM

One composable platform at the heart of yourcomplex order workflows

One composable platform at the heart of your complex orderworkflows

Manage your orders across all sales channels at scale, on a platform designed to drive efficiency and profitability

Powering headless commerce for leading brands

PumaEmporio Arman
DieselSpykar
hamleys
Raymond
Emporio ArmanMufti
Emporio ArmanClarks
TumiAurelia
Tiffany & CoKhadim
MothercareCantabil
Hunkemollerbeing human
PotterybarnSunglass hut
PumaEmporio Arman
DieselSpykar
hamleys
Raymond
Emporio ArmanMufti
Emporio ArmanClarks
TumiAurelia
Tiffany & CoKhadim
MothercareCantabil
Hunkemollerbeing human
PotterybarnSunglass hut
20,000
fulfillment locations
40
+
orders per second managed at peak
48
integrations (ERP, POS, WMS)

Experience you can count on

Distributed order management

Simplify end-to-end order management by viewing, managing, and tracking orders across all channels on a single platform

Centralized order dashboard

Check and manage the statuses of orders across all channels

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a white background with a grid pattern in the middle
Manage bulk, bundle, and partial orders

Manage bulk orders by either splitting them into multiple shipments from different locations or bundling multiple orders into a single shipment to reduce shipping costs

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Generate invoices and labels

Generate all order labels and customized invoices on the platform

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Generate manifests

Create shipping manifests on the platform for easy verification of each shipment

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a white background with a grid pattern in the middle
Order tracking

Get real-time updates on order statuses across locations, unprocessed orders, store cancellations, and expected fulfillment timelines

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a white background with a grid pattern in the middle
Order SLA visibility

Track and meet all order SLAs with priority-wise sorting. Get notified about orders that are about to or have already breached their SLAs

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Customer communications

Give your customers regular updates about order status through SMS, email, Whatsapp, etc.

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a white background with a grid pattern in the middle
Order support

Raise service request tickets and view escalations on the platform. Support teams are available 24x7 to help with order queries

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a white background with a grid pattern in the middle

Order fulfillment and returns

Give customers the convenience of multiple fulfillment options and hassle-free returns

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Ship orders from anywhere

Fulfill orders from the nearest integrated location to ensure quicker deliveries

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BOPIS pickup

Give your customers the convenience of collecting their orders from their nearest store

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Curbside pickup

Allow customers to easily collect orders from a designated pickup location

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Faster shipping workflows

Handle daily shipping management tasks like printing manifests, shipping invoices, and labels right from the platform

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Easy returns

Set custom rules for processing returns and initiate instant refunds

Order orchestration

Ensure optimal and cost-effective order routing with intelligent automation and tailor the fulfillment process to your needs

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Promise engine

Give your customers accurate delivery timelines based on their delivery location

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Smart order routing logic

Ensure the quickest, most cost-effective order fulfillment with our smart order routing algorithm based on parameters like distance, inventory availability & depth, pricing, shipping cost, store processing efficiency, location type,

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Customizable order allocation rules

Set your own allocation rules to sort and prioritize the most optimal fulfillment center by selecting from the given parameters

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Automated order hopping

Reduce cancellations due to stockouts, non-sellable or damaged inventory, through automated order reassignment to the next suitable fulfillment location

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Assign custom order tags

Create customized order orchestration workflows by assigning tags for made-to-order products, gift-wrapping requests, high-priority orders, special delivery requests, etc

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Tag orders for delivery

Add order tags like same-day deliveries, standard delivery, or express delivery

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Automated delivery partner assignment

Auto assign delivery partners for pickup and last-mile delivery of all orders based on cost, priority deliveries, same-day deliveries, region, and product category

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Priority orders

High-priority orders automatically move up the queue for faster fulfillment

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Back-orders and pre-orders

Accept orders in advance for upcoming or made-to-order products and schedule fulfillment upon inventory arrival

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Assign safety thresholds

Set buffer stock limits that stop order allocation to stores when inventory is low, reducing cancellations

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Move older inventory faster

Ship the oldest products first to avoid outdated inventory and loss of product value

Why you should integrate with us

Experience the Fynd advantage

Enhanced efficiency and reduced costs

Manage and monitor orders from multiple channels on one dashboard

Handle multiple order types effortlessly

Easily integrate with existing services like CRM and loyalty programs

Decrease store cancellations

Optimize logistics costs

Reduce TAT and avoid penalties on third-party platforms

Bundle orders to consolidate shipping and save time and costs

Automate complex processes and decision-making

Intelligent order allocation for faster fulfillment

Automatically reassign orders in case of inventory shortages

Facilitate seamless collaboration among teams

Automate assignment of last-mile delivery partner

Simplify returns processing with set business rules governing returns and cancellations

Automated refunds

Seamlessly plug into systems you trust

Order management for everyone

Creating efficiency across organizations

Redefining Retail
Innovative Technology
Elevating Experiences
Redefining Retail
Innovative Technology
Elevating Experiences
Redefining Retail
Innovative Technology
Elevating Experiences
Redefining Retail
Innovative Technology
Elevating Experiences
Redefining Retail
Innovative Technology
Elevating Experiences
Redefining Retail
Innovative Technology
Elevating Experiences
More than 2,300 brands have embraced the future of retail with Fynd Commerce Platform
Join the club