Order Management System
Enhancement
Info Bar for Pending Beneficiary Details in Refunds
When a customer forgets to provide their bank details required for a COD refund, the refund process gets delayed, leaving the shipment's refund stuck. To address this, we have added a new info bar in OMS that empowers the store operations team to proactively resolve the issue.
The info bar displays the message: "Beneficiary details required for the refund have not been provided by the customer. If the customer has not received the SMS to submit their details, please resend the beneficiary information request via SMS.".
