CustomerX 2026

CustomerX brings together more than 3,000 leaders from retail, media, travel, finance, hospitality and technology at Olympia London. The two-day programme looks at how businesses are responding to changing customer behaviour through talks, workshops, networking and scheduled meetings. Fynd will be there for 1:1 meetings with retailers and brands.

What to expect at CustomerX

Retail customers now discover, compare and buy across stores, websites, marketplaces and social platforms. CustomerX lets retail leaders hear how other sectors are responding to these changes and meet people working on similar priorities. Across the two days, you can:

• Understand how senior leaders are responding to changing customer behaviour.

• Join keynote talks, workshops and roundtables on practical commercial questions.

• See what retail can learn from media, travel, finance, hospitality and technology.

• Meet people and businesses relevant to your retail priorities.

• Arrange a 1:1 meeting with the Fynd team.

Cocktails and Conversations after CustomerX

Join us for drinks, bites and rooftop views after day one of CustomerX. We’ll be at Bar Arriba, just a couple of steps from Olympia, with the LiSA community and fellow retail tech and customer experience leaders. Come along to catch up with familiar faces, meet some new ones and wind down after the day. Maybe bring a sweater.

• Date: Wednesday, 14 October 2026

• Time: 5:30–8:30 pm BST

• Venue: Bar Arriba, 2b Emberton Walk, London W14 8FJ

• Entry: Invitation only

Register Here

CustomerX Event details

Dates: 14–15 October 2026

Venue: Olympia, London

Audience: More than 3,000 commerce leaders from retail, media, travel, finance, hospitality and technology. 73% are senior managers, directors or C-suite executives.

Plan your visit

Meet the Fynd team to learn how we're transforming retail experiences with intelligent commerce solutions. CustomerX arranges these meetings before the event and confirms them once both sides have agreed. Request time with Fynd to discuss a specific requirement, project or commercial priority.