How p é r o solved multi-channel inventory chaos with Fynd POS

p é r o doesn't run like a typical multi-store retailer. It runs on one retail studio, a second opening soon, and a curated network of Sale-or-Return partners named Good Earth, Ogaan and Pernia's Pop-Up shop, each carrying pieces that range from ₹28,500 to upward of ₹5 lakh. It's a premium fashion brand, and every part of how it sells reflects that: considered pricing, considered partners and considered collections.

What wasn't as considered was what ran behind it. The studio and the SOR network were tracked largely on Excel - stock, sales and partner reconciliation held together by manual effort, with no single view across any of it. As the brand prepared to open its next studio, it partnered with Fynd to build the operational system to match the rest of the brand.

What is Fynd POS?

A cloud-based retail operating system that connects billing, inventory, warehouse management, and reporting into one platform.

For p é r o, the implementation focused on standing up POS billing at the studio, a centralized product master and inventory system and a structured reconciliation and invoicing workflow across its SOR partner network.

The challenge: No single view across platforms

The retail and SOR operations had expanded faster than the back-end systems could keep up. Both the studio and partner locations were mainly managed using Excel, which led to several ongoing issues, as the brand shared:

No centralized visibility

Each channel kept its own records, with no unified view of stock across all locations.

Manual reconciliation

Comparing studio stock to partner stock was a manual process prone to errors.

No real-time stock insight

There was no way to track inventory movement or sales in real time at any location.

Heavy manual dependence

Core processes depended heavily on manual effort, which slowed things down and introduced inconsistencies.

Fragmented reporting

Without a unified reporting system, compiling a complete picture meant piecing together data from multiple sources.

No structured customer data

The brand lacked a systematic way to capture customer information or focus on building customer retention.

The solution: Platform built to replace disconnected systems

Every location configured as its own stockpoint

The warehouse, retail studio and SOR partner outlets are each individually configured within Fynd.

4k+ SKUs, fully structured in one place

Jackets, dresses, tops, shirts and bottoms - all SKUs include their HS code, tax rules, pricing, and barcode/GTIN information.

Stock enters through one QC-checked process

Goods are inspected and recorded at the warehouse before being added to sellable inventory.

Assisted selling and POS billing at the studio

The checkout process supports mixed payment methods and sends digital receipts as standard.

Outbound transfers, reconciliation and invoicing with partners

Stock moves to partner locations, with regular sales reports feeding into reconciliation and invoicing.

Returns processing across all retail stores

Inventory is automatically updated once returns are confirmed.

One reporting layer instead of manual Excel consolidation

Daily sales, monthly store performance, inventory aging and SOR partner performance are all pulled from a single source.

How it works, day to day

For store staff

Sales begin by pulling up or creating a customer profile using their mobile number. Staff scan or search for the product, note any customizations and select whether the customer wants to carry out or have the item delivered. The checkout supports mixed payment modes like card or payment links and sends digital receipts by SMS or email. The assisting staff member is tagged to the sale for performance tracking.

For the store manager

Stock arriving at the studio comes through transfers from the warehouse, accompanied by a dispatch note and confirmed upon receipt. Any mismatch between what was sent and what arrived is flagged automatically, rather than being discovered weeks later. Returns are managed through an invoice lookup, quality check and options for exchange, refund or store credit with inventory updated immediately upon confirmation.

For the HO/ops team

Instead of juggling multiple spreadsheets, the team works from unified dashboards showing daily sales, monthly store performance, inventory agin  and SOR partner performance. Specifically for partners, reconciliation follows a clear formula: opening stock plus transfers in, minus sales, minus returns equals closing stock. Any discrepancies are flagged before the month-end invoice is issued.

Rollout timeline

A system that's going to run your core retail operations deserves a considered rollout, not a rushed one. Here's how p é r o played out, phase by phase: 

How p é r o product master changed 

Built to scale beyond one studio

p é r o  journey is one many brands can relate to - the retail side grows, the partner network expands and eventually, Excel just can’t keep everything together anymore. The real breakthrough wasn’t solving just one pain point; it was bringing the studio and the Sale-or-Return (SOR) network onto a single platform. This shift allowed stock, sales and partner performance to be viewed as one connected business, rather than six separate, disconnected pieces.

That’s an important takeaway for other brands in a similar spot: the goal isn’t about having a bigger spreadsheet or a slightly better manual process. It’s about having a system designed to grow seamlessly, without needing to be rebuilt every time a new store or partner comes on board. For Pero, this means the next studio can simply launch on the existing stockpoint setup and product master - no extra setup required. For any brand seeing its retail and SOR operations outgrow their current tools, that’s a clear sign it’s time to move beyond spreadsheets for good.