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Build loyal customers and grow repeat sales with Fynd Clienteling

Give store employees a full view of customer preferences, purchase history and wishlists so they can recommend right products, build personalized shopping carts and boost sales with remote sales

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Join 2,300+ brands growing their business with us

Features to power personalized engagement

Create personalized catalogs

Curate collections based on customer purchase history, preferences and wishlists

Create personalized catalogs
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
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Chat-to-buy commerce

Share carts and product links via WhatsApp, SMS or email to close sales remotely

Chat-to-buy commerce
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
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Shoppable links for at-home purchases

Customers can browse and buy directly from links, without any app

Shoppable links for at-home purchases
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
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Wishlist and abandoned cart insights

Let store staff proactively follow up on saved products

Wishlist and abandoned cart insights
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
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Delivery and pickup flexibility

Enable customers to choose convenient delivery options, from home delivery or in-store pickup

Delivery and pickup flexibility
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
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Customer profile management

Build rich customer profiles to drive long-term value and customer loyalty

Customer profile management
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
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Results & scale you can trust

1 min 11 sec
average checkout time
130+
stores using Scan & Go

Why leading brands choose Fynd Clienteling

Plug & play
In-built with Store OS, no separate integration needed
Easy integrations with your systems
Works out-of-the-box with POS, OMS and inventory systems
Shopper behavior insights
Live customer activity insights for timely engagement
Real-time visibility
Shoppable catalogs with real-time inventory availability
Easy to use
Simple UX for store staff with minimal training required
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Industry-wise use cases

Fashion & lifestyle
Personalize styling, share curated looks, enable home shopping
Beauty & personal care
Enable remote consultations and personalized product bundles
Luxury
High-touch clienteling with personalized attention and concierge selling
Electronics & appliances
Assist customers with high-involvement purchases remotely
Furniture & home decor
Remote catalog sharing for big-ticket items, with delivery coordination

Explore Fynd Store OS: A complete toolkit for modern retail stores

POS
Billing, returns, inventory, and loyalty in one mobile-first POS
Mobile self checkout
Let shoppers scan, pay, and checkout on their phones
Kio
Self-checkout kiosk with product discovery and secure exit flow
Endless Aisle
Sell unavailable items from any store or warehouse

Frequently asked questions

What is Fynd Clienteling and how is it used by store staff?

Fynd Clienteling enables store staff to create and share personalized collections with customers via SMS, WhatsApp, or email. Staff can track engagement, follow up on wishlists, and close sales remotely.

What is Fynd Clienteling and how is it used by store staff?
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
Book a demo
Is this a separate tool or integrated into Store OS?

Clienteling is a built-in module within Store OS and works seamlessly with other components like POS, OMS, and inventory.

Is this a separate tool or integrated into Store OS?
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
Book a demo
Does it support home delivery or only in-store pickups?

Yes, customers can choose between home delivery or store pickup depending on what suits them best.

Does it support home delivery or only in-store pickups?
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
Book a demo
Can catalogs be sent without customers visiting the store?

Absolutely. Remote selling allows sharing catalogs and completing sales even if the customer never enters the store.

Can catalogs be sent without customers visiting the store?
D2C brands like Ed-a-Mamma chose Fynd’s AI Design to launch their collections. Join the list.
Book a demo