Order Management System

New Feature

Automated Inventory Reallocation for Returns, RTOs, and Cancellations

This enhancement improves inventory accuracy by reallocating stock based on quality assessment and cancellation reasons.

• For Returns and RTOs, once the shipment reaches the warehouse/store and Quality Check is performed, inventory is now reclassified automatically:
  • Items marked Good are moved to Sellable stock, making them immediately available for resale.
  • Items marked Bad are moved to the Damaged bucket for better visibility and tracking.
• For cancelled_fynd (orders cancelled by the operations team/Admin), inventory is redirected to appropriate buckets based on the cancellation reason selected.
• For cancelled_customer (orders cancelled by the customer), inventory is automatically returned to Sellable stock.
• A toggle—Auto Return Inventory Sync, available at the location-level setting, allows sellers to enable or disable automatic inventory updates for Return/RTO. This is useful for setups where inventory is managed manually or through external systems acting as the source of truth.

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Communication

Enhancement

Addition of Sales Channel in Comms Payload

Included the sales_channel_name attribute in all events to fulfill a business requirement for enabling customer communications.

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Promotions

New Feature

Size Level Promotions

Merchants can now create size-specific promotions to target underperforming sizes. This helps boost sales for less popular sizes (e.g., 2XL) without affecting high-demand ones. Optimise inventory and drive balanced size distribution effortlessly.

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Finance

Enhancement

Usage-Based Billing with Ladder Pricing & Minimum Retainer

What’s New

• Enabled bag-count-based usage metering with ladder pricing support for merchants.
• Launched support for Minimum Retainer (MR) plans with flexible tenure (monthly/quarterly/yearly).

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