Platform

New Feature

Improved Account Security Settings

We've boosted security for Fynd Platform administrators. If a login attempt fails after repeated tries, the account can be temporarily locked. Plus, passwords will require changing after a set time period and previous ones cannot be reused

‍

{{hr_divider="/styles/components"}}

New Feature

Custom Roles for Administrators

Setting user roles is now faster and more secure. Instead of manually assigning roles, you can now use predefined custom roles.

{{hr_divider="/styles/components"}}

Product

New Feature

Standardized Catalog Error Message

Now, when adding a product, the system scans for potential issues linked to seller identifiers, GTIN-types, and product attributes. Any discrepancies trigger error notifications, ensuring users are immediately informed and can rectify any issues

‍

{{hr_divider="/styles/components"}}

Enhancement

Supercharge Sales with Deal Prices & Timed Discounts

Our latest integration with the Deal Price extension enables layered discounts on already reduced items. And, with our new countdown timers, shoppers will see exactly how much time they have left to snag that deal, nudging them towards quicker purchases

Learn more

{{hr_divider="/styles/components"}}

Partner

New Feature

FDK Explorer Integration

This interactive web application allows developers to build, view, and send HTTP requests that call with Fynd Platform APIs. FDK Explorer lets you test requests using the development accounts in your partner organization

Try now

{{hr_divider="/styles/components"}}

New Feature

SDK Documentation Enhancement: Phase 2

The updated SDK documentation now boasts an interactive "Try It" button, directing users to the FDK explorer's relevant method seamlessly. Users can easily input parameters, run requests, and view results. Enhanced clarity is offered with multiple examples for each method, covering both success and error cases

Try now

{{hr_divider="/styles/components"}}

New Feature

Fynd Partners Community

We've introduced a centralized community forum. This unified platform promotes open discussions, efficient information exchange, and knowledge sharing. With the forum, partners can easily access support, share resources, and provide feedback on upcoming features

Join now

{{hr_divider="/styles/components"}}

New Feature

Theme Marketplace

Elevate your e-commerce game with a curated collection of stunning, customizable themes designed to enhance your online store's aesthetics and functionality. Find the perfect look to captivate customers and boost sales

Try now

{{hr_divider="/styles/components"}}

New Feature

Test Order Flow in Development Account

Developers can now place Cash on Delivery (COD) orders within their development accounts, offering a real-world testing experience for their extensions and themes. This feature simplifies the check-out process and post-order functionalities, allowing for efficient testing and order processing via the Order Management System (OMS) using a self-ship option

‍

{{hr_divider="/styles/components"}}

Search & Discovery

New Feature

Enhanced Search Options

We've made customer searches smarter. Sellers can select specific attributes to fine-tune search results, leading to more precise outcomes and happier customers.

Plus, you can decide the hierarchy of attributes, reducing off-target results and ensuring spot-on searches

‍

Learn more

{{hr_divider="/styles/components"}}

Coupons

New Feature

Targeted Email Domain Promotions

You can now create deals that only apply to users from specific email domains and tailor promotions better. Perfect for crafting offers just certain groups, making campaigns more personal and effective

‍

Learn more

{{hr_divider="/styles/components"}}

New Feature

Smart Coupon Handling & Best Savings First

Now, you can easily distinguish between regular offers and bank deals. The API dynamically displays savings for each coupon, calculated on the cart total. Our system smartly shows and auto-applies the most savings-packed coupon first, so shoppers always get the best deal

Learn more

{{hr_divider="/styles/components"}}

New Feature

Product Tag Based Promotion

Sellers can craft promotions centered on specific product tags. Create deals that focus on any product attribute tagged, making promotions sharper and more appealing

Learn more

{{hr_divider="/styles/components"}}

Order Management

New Feature

Be Your Own Shipper with "Self Ship"

Get more control over deliveries with the "Self Ship" feature. Sellers can now take charge of the entire shipping journey, bypassing Fynd's logistics and delivering directly to customers

‍

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Seamless Return Processing

Sellers can now accept product returns (both RTO and standard returns) even if the corresponding refund doesn't process successfully. This ensures a smoother experience for customers, reducing wait times related to refund issues

‍

Learn more

{{hr_divider="/styles/components"}}

Enhancement

One-Click E-Invoice Retry

Sellers can reattempt e-invoice generation with just a click, ensuring smoother transactions

‍

‍

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Bulk Upload of Shipment History

Upload bulk shipments directly via Excel files, without the need for bag_id. This adjustment accommodates the dynamic bag changes in the system, ensuring every comment is captured even with bag splits

{{hr_divider="/styles/components"}}

Enhancement

Return Process for In-Store Purchases

Sellers can now facilitate returns for items directly purchased from the store, categorized under "Handed Over to Customer"

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Simplified Cross-Company Shipments View

Efficiently manage cross-company orders with our new user-friendly toggle. By default, orders from other companies are now hidden in the list, but can easily be viewed and managed whenever needed

‍

‍

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Automated Reverse E-Invoicing for Cancellations

The system now automatically creates a reverse IRN when a customer cancels an order that already has a forward IRN. This ensures a seamless and efficient management of invoicing for canceled orders

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Cross-Selling Shipments Download & Control

Easily download details of your cross-selling shipments. Plus, our user-friendly toggle lets you switch between viewing standard orders and exclusive cross-company orders with ease

‍

‍

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Refined ID Search

Sellers can now efficiently narrow down and pinpoint their searches using the last 6 digits of their order IDs or shipment IDs

‍

Learn more

{{hr_divider="/styles/components"}}

New Feature

Enhanced Shipment Listing Sorting

Sellers can neatly organize shipments based on either their Service Level Agreements (SLA) or the date the order was placed, ensuring more efficient and intuitive navigation

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Lane Downloads with Filters

With the help of this feature, the download button remains accessible even when selecting filters or search criteria

Learn more

{{hr_divider="/styles/components"}}

Logistics

New Feature

Enhanced Store Location Management ‍

Sellers can modify store cutoff times, create custom store labels, and specify store processing time. For stores capable of bundling items into one package, an option for 'Enable Bulk Shipment' is now available

Learn more

{{hr_divider="/styles/components"}}

Payment & Refund

New Feature

PhonePe and CredPay Payments via Razorpay

Shoppers can now select PhonePe or CredPay at checkout through our Razorpay integration, adding convenience and flexibility to their shopping experience

‍

Learn more

{{hr_divider="/styles/components"}}

New Feature

Bank Account Verification for Refunds

To double-check that refunds go to the right bank account, we've introduced verification that involves sending a token amount of ₹‎1. This way, we ensure that refunds reach the correct account securely and reliably

Learn more

{{hr_divider="/styles/components"}}

New Feature

COD enabled for Guest Shoppers

Sellers can now provide Cash on Delivery (COD) as a payment option even for shoppers who haven't logged in, enhancing convenience for everyone

Learn more

{{hr_divider="/styles/components"}}

New Feature

Tailored Authentication & Payment for International Customers

Our system now supports email-based user authentication exclusively for international shoppers, cutting down international OTP costs. Sellers will be able to sign in using email as a mandatory field, while the mobile number field can be optional. This offers both sellers and shoppers a better, more cost-effective experience

Learn more

{{hr_divider="/styles/components"}}

Communication

New Feature

Integration of Karix for Enhanced SMS Communication

While TimesInternet handled SMS within India, we've onboarded Karix to serve our international customer base, including the UAE. This ensures that our SMS communication, be it in India or abroad, is both seamless and effective

Learn more

{{hr_divider="/styles/components"}}

Analytics

Enhancement

Fynd Platform Seller Analytics Upgrade

This upgrade grants sellers access to expansive company-centric analytics. From this unified dashboard, sellers can get a comprehensive overview of all business facets like sales metrics, financial trends, inventory status, logistics insights, and customer analytics.

This consolidated approach not only streamlines decision-making but also reinforces data protection

‍

‍

Learn more

{{hr_divider="/styles/components"}}

Finance

New Feature

Tailored PDF Creation | PDF Customizer

This tool lets sellers generate custom PDFs tailored to their branding for invoices, labels, delivery challans, and credit note A4. It ensures that each document aligns with the seller's brand identity while capturing all necessary details

‍

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Tailored Seller Subscriptions

Sellers can now select from standard subscriptions or negotiate a custom plans with their account manager. This allows for tailored features and commission rates that align with every seller's preferences and business objectives

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Revamped Invoice Generation

This enhances efficiency and accuracy, providing sellers with a better invoicing experience

{{hr_divider="/styles/components"}}

Enhancement

Optimized Credit Line Management

Enhanced credit line management offers a user-friendly experience for sellers

Key features include automatic daily deductions from sales, streamlined invoice creation and timely credit threshold notifications

To encourage punctual settlements, any outstanding payments will restrict modifications to order statuses

{{hr_divider="/styles/components"}}

Enhancement

Advanced Central Invoicing Process

This is an exciting improvement to our credit line management system. It now offers more automation, better notifications, and increased flexibility for sellers.

Highlights include automatic daily deductions from sales, easier invoice creation, and improved threshold alerts. These enhancements work together to make credit line management smoother and enhance the seller experience.

{{hr_divider="/styles/components"}}

Enhancement

Credit Debit Note Enhancement

This enhancement brings about a more intuitive process for creating credit and debit notes, offers a user-friendly interface, and bolsters backend operations.

{{hr_divider="/styles/components"}}

‍

‍

‍

{{hr_divider="/styles/components"}}

Ticket Management System

New Feature

Escalation Subscriber Inclusion

Taking a cue from the familiar 'CC' functionality prevalent in email systems like Gmail and Outlook, sellers can now seamlessly loop in additional parties when flagging an escalation. This feature ensures that all relevant stakeholders are kept abreast of the escalation's progress and resolution

‍

Learn more

{{hr_divider="/styles/components"}}

New Feature

Refined Ticket Details Interface

With the deprecation of comment sections, sellers can now navigate a streamlined and more intuitive layout, enhancing both the look and functionality of the ticketing system. The refreshed interface offers a concise and efficient way to view and manage tickets

Learn more

{{hr_divider="/styles/components"}}

New Feature

Integrated Reply Management for Escalated Tickets

A new "Replies" section has been introduced under escalated tickets. This facilitates direct replies to tickets which, in turn, activates email triggers via Freshdesk. Moreover, responses from Freshdesk and other associated CRM platforms will automatically synchronize and showcase under the respective escalated tickets

‍

Learn more

{{hr_divider="/styles/components"}}

Theme Engine

New Feature

Individual Product Gift Wrapping

Sellers now have the option to individually gift wrap each product, ideal for making every item in an order special

Learn more

{{hr_divider="/styles/components"}}

New Feature

Personalized Checkout Look

Sellers can now enhance their cart pages by changing the color scheme from general settings

‍

Learn more

{{hr_divider="/styles/components"}}

New Feature

Gift and Promo in One-Click Checkout

Speed up checkouts and add a personal touch. You can now select gifts for individual products during checkout

Learn more

{{hr_divider="/styles/components"}}

New Feature

Updated UPI Payment Flow

UPI payments will now be be processed by Razorpay instead of going through Fynd Platform. This change includes some visual updates to align with the new payment flow

{{hr_divider="/styles/components"}}

Enhancement

Customizable Cart & Order Pages with Binding Support

Page customizations are now easier with new integration slots. Extension developers can easily tailor the cart landing page and my order page

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Better Handling for Default Page Properties

When a custom-themed page is removed and our standard Jetfire page takes over, all settings smoothly revert to their original defaults. This ensures consistency and ease of use

{{hr_divider="/styles/components"}}

Enhancement

Enhanced Legal Pages with Themes

‍Legal pages now come packed with clearer, more engaging content, guiding users through important details and encouraging them to share necessary info

‍

{{hr_divider="/styles/components"}}

Content Management System

Enhancement

Upgraded Blog Editor with Markdown

The blog editor is now more streamlined, supporting a range of features in one markdown component. We've decluttered by removing lesser-used options and integrated a universal font style. Plus, with the new block quotes, content will look even more polished

‍

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Upgraded Legal Policies Editor

Create detailed and visually appealing content with new alignment choices, heading support, and responsive imagery

Learn more

{{hr_divider="/styles/components"}}

Enhancement

Streamlined Custom Pages Editor

Similar to the blog editor, all features of the custom page editor are in one markdown component. We have also removed rarely used options, added universal font integration, and block quotes

Learn more

‍

‍