Retail Re:Mix Dubai brought together industry leaders and innovators to discuss how smart stores, AI, and unified commerce are reshaping customer experiences in the region. Attendees gained insights into the evolving retail landscape, emphasizing operational efficiency, personalization, and omnichannel integration.

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Smart stores and the evolution of in-store customer experience

Key Discussion Themes

AI and Automation: Driving smarter demand planning, inventory efficiency, and customer personalization.
Omnichannel Integration: Merging digital convenience with engaging in-store experiences.
Smart Store Innovations: Adoption of self-checkouts and connected retail technologies.
Sustainability and Digital Transformation: Integrating sustainability practices alongside technology-driven efficiencies.

Key Takeaways

Retail is rapidly moving toward an integrated phygital ecosystem, where unified commerce is essential.
AI-powered personalization and automation are no longer optional—they are integral for retail success.
Sustainability remains a strategic priority for retailers planning for long-term growth.

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Founded in 2012, we have been building technology to help brands take better care of their customers. Today, we empower 300+ brands with solutions that power everything - from online and in-store commerce, to seamless operations, smart logistics, AI innovations, and growth tools - helping businesses create unforgettable experiences for their customers.