Clienteling software for personalised retail in Indonesia

Give store associates customer preferences, purchase history, wishlists and real-time inventory. Create personalised catalogues, build carts and continue store conversations through WhatsApp, SMS or email.

Clienteling software for personalised retail and WhatsApp selling in Indonesia

Clienteling features for assisted and remote selling

Create personalized catalogs

Create customer-specific catalogues for promo gajian, tanggal kembar, Ramadan and Lebaran. Curate products using each customer's preferred sizes, colours, styles, brands, previous purchases and wishlists.

Create personalized catalogs

Why Indonesian retailers choose Fynd Clienteling

Built into Store OS

Access clienteling alongside point of sale, order management, inventory and fulfilment capabilities without operating a disconnected sales tool

Connected retail journeys

Maintain customer context when shoppers move between physical stores, ecommerce websites and remote conversations

Relevant customer insights

Give associates visibility into purchase history, preferences, wishlists and recent activity so they can make more useful recommendations

Real-time product availability

Check stock across connected stores and warehouses before adding a product to a catalogue or customer cart

Wider selling reach

Continue serving customers beyond an individual store's location. Share larger catalogues and fulfil eligible orders using inventory from another store or warehouse

Simple associate experience

Let store teams curate products, build carts and follow up with customers through a straightforward interface that requires minimal training

Clienteling use cases across Indonesian retail

Fashion and lifestyle

Recommend products using preferred size, fit, colour and purchase history, curate modest-fashion looks and Lebaran collections, and arrange eligible home delivery or store pickup

Fashion and lifestyle

Beauty and personal care

Create skincare and personal-care routines from approved products, share ingredients, shade information and BPOM registration, and continue consultations remotely

Beauty and personal care

Luxury retail

Maintain customer preferences and wishlists, prepare private catalogues before appointments, and check high-value inventory across authorised stores

Luxury retail

Electronics and appliances

Share focused product comparisons, recommend compatible accessories and bundles, and continue complex purchase discussions after the customer leaves the store

Electronics and appliances

Furniture and home décor

Build room-specific catalogues using preferred dimensions and budgets, share alternatives when a design is unavailable locally, and coordinate delivery or pickup

Furniture and home décor

Explore Fynd Store OS

Point of sale

Manage billing, compatible payments, PPN configuration, customer profiles, purchases, returns, inventory and loyalty through a connected point-of-sale system

Mobile self-checkout

Let customers scan products and complete checkout through their phones without waiting at a billing counter

Kio self-checkout kiosk

Give customers a self-service interface for product discovery, checkout and secure store exit

Endless Aisle

Let associates sell products available at another store or warehouse when the required item is unavailable at the current location

FAQs

Clienteling software gives store associates access to customer preferences, purchase history, wishlists, product information and inventory. Associates can provide personalised recommendations, build carts and continue selling after the customer leaves the store.

Store associates can create personalised catalogues or carts and share shoppable links through WhatsApp. Customers can review recommendations and complete eligible purchases without returning to the store or installing another application.

Store associates can add product guidance and shopping assistance in Bahasa Indonesia when sharing catalogues and carts through supported communication channels. Available interface and message configurations depend on implementation requirements.

Fynd Clienteling works with real-time inventory and Endless Aisle. Associates can locate eligible inventory at another connected store or warehouse, add the product to a cart and arrange an available delivery or pickup option.

Yes. Customers can open a shoppable catalogue or cart through a shared link. The journey works through a compatible mobile browser and does not require a separate retail application.

Retailers should obtain appropriate consent before sending promotional or personalised messages, restrict access to customer profiles, record communication preferences and honour opt-out or deletion requests under Indonesia's Personal Data Protection Law.

Clienteling software supports fashion, beauty, luxury, jewellery, electronics, furniture and other retailers that rely on personalised advice, repeat purchases, remote consultations or inventory across multiple locations.

AI summary
Fynd Clienteling gives Indonesian store associates customer profiles, purchase history, wishlists and real-time inventory. Teams can create personalised catalogues, share WhatsApp carts and complete assisted sales through home delivery or store pickup.

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