Product Catalog

Enhancement

Editable Product Slug

You can now edit the slug of a product.

• When a slug is updated, automatic redirects are created from all previous slug(s) to the new one
• Redirects apply across all opted-in sales channels
• Slugs remain unique to prevent conflicts

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Order Management System

New Feature

Returnless Refunds Now Live in OMS

Merchants can now issue a full or partial refund while letting the customer keep the product. A new Refund Without Return action appears in two spots:

• Delivered shipment view
• Return-request verification screen

Select the option, choose a reason code, confirm the amount, and the refund is processed instantly. Payment reconciliation updates automatically, the item is tagged as customer-retained so it never re-enters stock, and a complete audit trail is stored for finance and compliance. Ideal for groceries, fast-moving consumer goods, low-value accessories, or damaged items where reverse logistics costs exceed product value.

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User and Authentication

New Feature

Editable Customer Profiles for Merchants

Merchants can now correct a customer’s basic profile details such as name, date of birth, and gender directly on the Customer Details page. The form enforces proper formats, shows validation messages in real time, and records every change in the audit log for full traceability. Updates sync instantly across connected systems so every touchpoint always references the latest information.

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