Retail AI Forum 2026 | Hertfordshire | September 2026

What we’ll be talking about

The Forum gets into the AI questions retailers are working through right now, with roundtables covering:

AI search and product discovery: How AI is changing the way customers search for, discover and choose products.

Agentic CX and conversational AI: How AI agents and conversational experiences are finding their place in the customer journey.

Agentic commerce: What happens as AI takes on a bigger role in the path to purchase, and what retailers need to prepare for.

Data readiness: Getting the data and foundations in place to support AI across the business.

Personalisation and loyalty: Using AI to make customer experiences and loyalty programmes more relevant.

AI adoption: Working out where to invest, what is ready to move forward and what teams need to make AI useful day to day.

Event details

Event: Retail AI Forum 2026

Date: September 18, 2026

Venue: The Grove Golf & Spa Hotel, Hertfordshire

The Forum is an invite-only working day for senior retail and brand leaders across ecommerce, digital, customer, data, technology, transformation and commercial teams.

Meet the Fynd team

Thinking about where AI could fit into your business, or already working on something you want to take further? Come and talk it through with us. We’ll share what we’re seeing across retail and talk through where you want to go next.