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Payments
New Feature
Split Payments: Pay for One Order Across Multiple Methods
Customers can now pay for a single order using more than one payment method, across more than one transaction, online or in store. A sale no longer fails just because one card, wallet, or UPI account cannot cover the full amount. The order stays partially paid until the balance is collected, then it is placed automatically.
Impact: high-value orders that used to fail at payment now go through. Earlier, a customer short on any single method had to drop the order, and staff at a counter could not close a bill that needed part cash and part card. Both of those now complete, which lifts checkout completion on larger baskets and lets merchants take payment combinations they had to turn away before.
Configure & control: Turn Split Payments on per sales channel and business unit, and set how many splits are allowed, a minimum value per transaction, and the window to complete payment. Choose which methods are allowed on the first transaction and on the rest.
Pay flexibly: Split a single order across cash, card, UPI, net banking, or wallet. In-store payments are collected by staff, and the receipt shows the breakdown by payment mode.
Refund accurately: Collect the balance or cancel at the order level. If payment is not completed in time, the system cancels the order and refunds only the transactions that succeeded, using the right refund mode for each payment method.
Order Management System
New Feature
Order Review - Validate Orders Before Fulfilment Begins
Not every order should go straight into fulfilment. A B2B order might be firmed up with the buyer and cleared by finance first; a pharmacy order needs its prescription verified; a high-value or custom order needs a final confirmation; a flagged or high-risk order needs a manual check before it proceeds. In each case someone has to review the order before it moves, and without a way to hold it, the order can be confirmed, picked, and packed the moment it's placed, before anyone has validated it. Unwinding that afterwards means cancellations, reversals, and rework.
Fynd OMS now lets merchants add a review checkpoint before an order enters processing. When enabled for an application, new shipments open in an Upcoming stage instead of Placed, an internal stage the customer never sees, since the storefront always shows the order as Placed. A review team can adjust the order, reduce quantities, remove items, or verify details, and move it to Placed only once approved, at which point the store team confirms, packs, and dispatches as usual. Merchants control this per application under Order → Preferences, off by default, so nothing changes unless they switch it on. Orders can also auto-release to Placed after a set duration in minutes, hours, or days, for teams that prefer a time-boxed hold.
With Order Review, merchants can:
Hold new orders for review before any fulfilment effort is spent
Adjust quantities, remove items, or verify details before releasing to processing
Auto-release after a set time, or move orders forward manually
This means the work of confirming, picking, and packing goes only to orders that have already been reviewed, cutting the cancellations and rework that come from processing an order before it's validated, and letting any business that needs a review step run it natively instead of working around it. Order Review is now available in Fynd OMS.