1.1. 

The website www.gofynd.com (“Website”) including the related mobile site and mobile application “GoFynd” (collectively called the “Platform”) are operated by Shopsense Retail Technologies Limited [CIN: U52100MH2012PLC236314] (“Fynd”, "we”, “us” or “our”), a company incorporated under the Companies Act, 1956, having its registered office at 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar, Kondivita, Andheri East, Mumbai 400093, which is a subsidiary of Reliance Retail Ventures Limited.

1.2 

For the purpose of these terms herein, Platform is an ecommerce marketplace, where various third party sellers (each a “Seller”) list their products in categories such as lifestyle, fashion, grocery and electronics solutions, cosmetics, apparels etc. for sale ("Product(s)") for the users of the Platform (“User(s)”, “your” or “you”).

1.3 

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a cancellation of their order and issuance of refund. While transacting on the Platform, you can expect a hassle-free experience in cancelling the order of your Product(s) and issuance of refund, and can rely on us as your preferred shopping destination.

1.4 

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a cancellation of their order and issuance of refund. While transacting on the Platform, you can expect a hassle-free experience in cancelling the order of your Product(s) and issuance of refund, and can rely on us as your preferred shopping destination.

1.5 

We provide shipping and delivery of our Product(s) all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product(s) that you have ordered from the Platform. We make all commercially reasonable endeavours to ensure that the Product(s) are delivered to you in a timely fashion.

1.6 

By agreeing to use the Platform and/ or purchasing a Product on the Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Platform.

2.1. 

We partner with third party logistic service providers in order to facilitate shipping and delivery of your chosen Product(s) to you ("Logistic Partners"). We shall provide the details of the Logistic Partner who will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Platform at the time such Product is processed and successfully handed over to the Logistic Partner by the respective Seller.  Our standard dispatch timelines range from between 3 to 7 business days (excluding Saturday and Sunday) from the date of order of the Product by you on the Platform. You will also be provided with an estimated timeline for the delivery of the Product(s) purchased from the Platform.You can check the status of your order in the ‘My Orders’ section on the Platform. Once you open the page, you can get details regarding the order status of individual Product(s) in your order. We keep the status information of your order updated every few hours and also notify you in case of delays. The estimated timeline shall be notified to you on the order confirmation page displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us.

2.2 

You agree and understand that though we endeavour to ship and deliver our Product(s) all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Product(s). We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order for purchase of Product(s) on the Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Platform.

2.3

You agree and acknowledge that to effectuate timely delivery of the purchased Product(s) to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Product(s) due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information to enable us to execute a successful delivery of the Product(s).

2.4

We will attempt to deliver the purchased Product(s) to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, the Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you.  If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Product(s) at our sole discretion and process the return of such Product(s) to the respective Seller. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

2.5 

While we make reasonable endeavours in ensuring that purchased Product(s) are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

6.1

Although we strive for 100% on time delivery, delays happen sometimes due to unforeseen circumstances at our delivery team’s end. If you haven’t received any communication from us regarding a late order for more than 48 hours, feel free to ‘Raise a Ticket’ ’ through the app/website or mail us at care@gofynd.com or by using the ‘Chat with Us ’ option. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Product(s) on the Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Product(s).

2.6 

We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; who behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product(s), time taken to deliver the Product(s), Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Product(s) to you.

2.7 

Once you place an order on the Platform, we process such order and ensure that the Seller hands over the purchased Product(s) to the Logistic Partner. You will receive a unique tracking identity number once the purchased Product(s) is handed over to the Logistics Partner, which will enable you in tracking the status of delivery of the purchased Product(s).You can check the status of your order in the ‘My Orders’ section on the Platform. Once you open the page, you can get details regarding the order status of individual products in your order. We keep the status information of your order updated every few hours and also notify you in case of delay. Our customer service team coordinates with the Logistic Partners to ensure that the Product(s) are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Product(s) on a real time basis. It is clarified that we engage third party service providers to facilitate delivery of the Product(s) and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control. In case you have any issue, please reach out for help with our customer service team at or by using the 'Chat with Us ’ option or ‘Raise a Ticket ’ option.

2.8 

We reserve the right to charge or collect shipping fees on Product(s) from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. There is a nominal delivery charge of Rs. 59/- on any order value upto Rs. 699/- (after applying any coupon discount and cashback). Free delivery if order value is above Rs. 699/-. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defective, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Product(s) ordered by you shall pass on to you upon the delivery of the purchased Product(s) to you. You acknowledge and accept that delivery fee cannot be paid via cashback, GoFynd points or coupon codes. In case of change in offers, shipping charges are subject to change.

2.9 

Return of purchased Product(s) are facilitated through our reverse-Logistic Partners. On receipt of request for return of Product(s) on the Platform and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Product(s) from you. We process returns, cancellation and refunds of purchased Product(s) in accordance with our Cancellation and Refund Policy and Return Policy.