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FAQ
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returns & refunds
Q: What is Fynd’s Return Policy?

A: Fynd has a 7 days return policy which means you can return your order anytime within 7 days of receiving the item as long as the product is in the original unused condition with all original tags intact and is not damaged. In case of a wrong/damaged product, customer needs to inform us within 48 hrs post the order is delivered as we need to investigate with the brand.

Q: What is Fynd’s Exchange Policy?

A: Unfortunately we don’t support exchanges for now. However you can return the product (applicable only on returnable products) and place another order on our app/website.

Q: What is Fynd’s Refund Policy?

A: If an order gets canceled, we issue a full refund to the payment mode you used to pay for the order within 7 - 12 working days. In case of returns we will issue a refund to the original mode of payment. A refund will be initiated once your product is picked up by our delivery partner and will take a further 7 - 12 working days for the amount to reflect in your account depending on the payment mode you chose.

Q: How do I return a product on Fynd?

A: To return a product go to the My Orders section. Once you are in the My Orders section, you have the option to return individual products in your order. In case the customer can’t find the return option, please contact us via the Fynd app or website. However, we do not allow returns on Innerwear, Beauty & Personal Care Products, Accessories, Mask/Sanitizers, Trimmers, Fragrances, Bluetooth Speakers, Bath and Sanitary, Razors, Toys, Sun Glasses, and Cosmetics for hygiene reasons.

Q: How will I get a refund for my returned order?

A: In case of returns we will issue a refund to the original mode of payment. A refund will be initiated once your product is picked up by our delivery partner and will take a further 7 - 12 working days for the amount to reflect in your account depending on the payment mode you chose.

Q: Why did my refund fail?

A: Refunds might fail because of the following reasons. a. Downtime at Payment Gateway/Justpay services. b. Long refund queues at payment gateway side leading to failures. We receive notifications on every refund failure and take immediate action at our end to reinitiate failed refunds.

Q: How can I check the status of my refund?

A: You can check the status of your refund in the My Orders section.

Q: Why is there a mismatch in my refund amount?

A: In case there is a mismatch in the refund amount, please share your order ID with us by sending an email at care@gofynd.com or chat with us.

Q: If I return/cancel my product, will the delivery charge be refunded?

A: In case of a return or cancellation, your delivery charge will be refunded by Fynd.

Q: How do I return/exchange multiple products from a single order?

A: There is no option to return multiple products with a single click on our app or website. Each product has to be returned individually. However, based on the time at which you place the return request, we might send our executive to pick up all the returned products in one lot.

Q: Why was my return request declined?

A: Your return request may be declined due to the following reasons: 1. Original tags are removed from the product. 2. Product is stained, damaged or torn. 3. Product is used or washed. 4. Free products or accessories along with the original products are missing.

Q: Why did the return pickup of my product fail?

A: Return pickup of your product might fail if the return pickup executive was unable to locate your address or if no one was available at the address to hand over the product. Usually in such circumstances the executive will try to reach you on your mobile number.

Q: What are the categories wherein return/exchange is not allowed?

A: We do not allow returns/exchanges on Innerwear, Beauty & Personal Care Products, Accessories, Mask/Sanitizers, Trimmers, Fragrances, Bluetooth Speakers, Gadgets, Bath and Sanitary, Razors, Toys, Sun Glasses, and Cosmetics for hygiene reasons.

Q: Does Fynd pickup the product I want to return from my location?

A: Yes, the return will be picked up from your preferred location.

Q: What can be done in case of incomplete shipment or partial product delivery?

A: If you receive an incomplete shipment or partial product delivery, the issue needs to be escalated within 48 hours post delivery. Simultaneously we ask for packaging images to investigate further. You can Chat With Us or mail us to know the next course of action within 48 hrs.

Q: What is return policy for defective/damage products?

A: If you receive defective/damaged products, the issue needs to be escalated within 48 hours post delivery. Simultaneously we ask for packaging and product images to investigate further. You can Chat With Us or mail us to know the next course of action within 48 hrs.