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FAQ
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order placement & delivery
Q: Can I edit the size of a product in my order?

A: Unfortunately this is not possible as the order processing happens as soon as you place an order. However you can cancel the order as long as it has not been picked up by our delivery executive and place a new order with the correct size.

Q: Do I get a gifting option while placing an order?

A: Unfortunately, we don’t have this option available on Fynd at the moment.

Q: What are the shipping charges on Fynd?

A: Fynd adheres to a Free Shipping policy on all orders. But, based on changing offers Shipping Charges are subject to change

Q: Does Fynd delivery products outside India?

A: No, we do not deliver products outside India.

Q: Can I get my order delivered faster?

A: Unfortunately, the delivery dates mentioned in the app/website are the fastest we can deliver a particular order.

Q: Does Fynd deliver products to my pin code?

A: There are two ways to check this: 1. In the product details page, there is an option to check whether a product can be delivered to your pin code. 2. During checkout, when you enter your address we do another check regarding whether the order can be delivered to your pin code.

Q: Why is there a delay in delivery

A: Although we strive for 100% on-time delivery, delays happen sometimes due to unforeseen circumstances at our delivery team’s end. If you haven’t received any communication from us regarding a late order for more than 48 hours, feel free to chat with our Customer Care Service or mail us at care@gofynd.com

Q: Is Express Delivery option available on Fynd?

A: Fynd strives to delivery your order as soon as possible but we don’t offer Express Delivery on any of our orders.

Q: Can I get my order delivered on a specific date?

A: Unfortunately, we cannot schedule order deliveries on specific dates.

Q: How do I check the status of my order?

A: You can check the status of your order in the My Orders section. Once you open the page, you can get details regarding the order status of individual products in your order. We keep the status information of your order updated every few hours and also notify you in case of delays.

Q: Can I change the delivery address after placing an order?

A: Unfortunately you cannot change the delivery address after placing an order through our app or website. However, if your order is still in the processing state, you can cancel the order and place a new order with the new address.

Q: Can I get my order before the expected delivery date?

A: You can check the status of your order in the My Orders section. We constantly update the status of your order and notify you via the app, email or SMS in case of late deliveries. If you haven’t received any communication from us regarding a late order for more than 48 hours, feel free to use the ‘Chat With Us’ option via the app/website or mail us at care@gofynd.com

Q: What if my package is damaged at the time of delivery?

A: In this case, customer can reject the order if they receive an open or torn package.

Q: What if my order status shows delivered but I haven't received the parcel?

A: In these cases the issue needs to be escalated within 48 hours. We’ll investigate this with the delivery partner & help the customer with the proof of delivery. The customer can Chat With Us or mail us at care@gofynd.com