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FAQ
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cancellations
Q: How do I cancel my order?

A: When the order is in ‘Placed’ status, to cancel an order go to My Orders section. Once you are in the My Orders section, you have the option to cancel individual products in your order. However if an order has already been packed, you will not be able to cancel the order via the app/website. Though, we do take manual requests for the same. Please mail us at care@gofynd.com or Chat With Us via the Fynd app.

Q: Why was my order cancelled?

A: Although we strive to deliver each order we receive, we might be forced to cancel certain orders because of the following reasons:

  1. The product is rejected during pick up by our executive due to quality issues and a fresh product is not readily available at any of the brand stores/warehouses.
  2. The product is Out of Stock and not available at any brand store/warehouse in your city.
    3.Our delivery partners are unable to deliver the product to your desired delivery location due to some unavoidable circumstances.
Q: If I cancel my order, will the delivery charge be refunded?

A: If the order/product is cancelled or returned from Fynd or your end before it is dispatched or delivered then the delivery charge will be refunded.

Q: How will I get a refund for my cancelled order?

A: If an order gets canceled, we issue a full refund to the payment mode you used to pay for the order within 7 - 12 working days.